Frequently Asked Questions
Artwork
What kind of artwork should I supply?
We follow industry standards. For best results, please provide artwork in vector format, preferably Adobe Illustrator (.AI) or print-ready vector PDF files. These formats integrate seamlessly with our internal systems and ensure optimal print quality.
Can I make changes to my artwork after ordering?
Yes—your artwork is never locked in.
- Digital printing: Most artwork adjustments can be made quickly. Minor changes that require little time are typically handled at no charge. More extensive revisions are billed at $75 per hour.
- Flexographic printing: Artwork changes require new printing plates. Because plates involve additional labor and materials, new plates must be purchased when artwork is revised. If printing plates have not been produced before changing artwork, there is no fee.
Do you offer graphic design services?
We don’t offer full-service graphic design, but our experienced artists can help take your label from concept to finished, print-ready artwork. In addition to visual adjustments, our team prepares files specifically for print production—an often overlooked but critical step in achieving high-quality labels. This process ensures what you see on screen translates correctly to the printed product.
How many colors can you print?
- Digital printing: Full color using CMYK, with optional white, orange, green, and violet to expand the color gamut and printing possibilities.
- Flexographic printing: Up to 12 custom colors, including exact spot color matching.
What is CMYK (4-color process)?
CMYK stands for Cyan, Magenta, Yellow, and Black. These four colors combine to create a wide range of hues and gradients. Digital printing uses CMYK, with optional extended colors to achieve even closer matches. If exact color matching is required, flexographic printing is the best option. In addition, White can also be used to achieve various design requirements.
Can you color match?
Yes. We can achieve extremely close color matches using CMYK plus extended colors, and exact color matching is available with flexographic printing. We’ll guide you to the best option for your needs.
What is your proofing process?
- You submit your artwork.
- Our artists review and make any necessary adjustments.
- You receive a PDF proof for approval.
- Once the signed proof is returned, production begins.
Simple, thorough, and accurate.
Basics
What’s the difference between stickers and labels?
While the terms are often used interchangeably, they serve different purposes.
- Stickers are typically promotional—used for branding, events, or giveaways—and are often supplied as sheets or cut stacks.
- Labels are functional and product-focused. They convey branding, regulatory information, and product details, and are usually supplied on rolls for machine or hand application.
We offer both.
What is your standard turnaround time?
- Proofs are typically sent within 1–2 business days of receiving artwork.
- Printing usually takes 1–3 business days from proof approval, depending on order size and complexity.
- Finishing and Shipping typically takes 2–3 days.
We frequently beat these timelines, and your dedicated customer service representative will keep you informed every step of the way.
How do I choose the right label size?
There is no universal “standard” size. Label dimensions depend on factors such as container shape, product type, required information, and regulatory needs. We maintain an extensive library of cutting tools and can also create a custom size if needed. With a few details, our team can recommend the ideal size for your application.
What is a custom die or tooling charge?
A cutting die is required for any specific label size or shape. If we don’t already have the exact size, we can create a custom die for a one-time charge. That tool is reused for all future orders, and we replace it when worn—at no additional cost.
What is a plate charge?
Plate charges apply only to flexographic printing. Each color requires its own printing plate. Plates are a one-time charge and are replaced by us if they wear out. New plates are only required if the artwork changes. Digital printing does not require plates.
Ordering
What is your minimum order?
We are a custom manufacturer and do not print single labels or sample-only orders.
Minimum quantities and pricing depend on label size, material, print method, and finishing requirements. Most first orders start in the few-hundred-dollar range or higher.
How do I place an order?
You can:
- Request a quote through our website, or
- Call us at 800-394-6900 to speak with a customer service representative.
We’ll gather the necessary details and guide you through the process.
Will my labels be on rolls or sheets?
You choose. Most customers prefer roll labels, which are standard for machine or hand application. Rolls are supplied on 3” paper cores unless otherwise requested. Sheeted labels are also available.
What materials can you print on?
We offer a wide range of materials, including:
- Paper (white or metallized)
- Film (white, clear, or metallized)
- Vinyl
- Eco-friendly options
We’ll ask a few questions about your product and environment to recommend the best material.
Do you offer eco-friendly labels?
Yes. We carry multiple environmentally friendly label stock options.
What does “unwind direction” mean?
Unwind direction determines how labels dispense from the roll. There are eight possible unwind directions, depending on the applicator, container shape, and label orientation. Our team will help ensure the correct selection. (See our Unwind Direction chart on the Resources page.)
Can I specify labels per roll or alternating labels?
Yes. We can accommodate most requests for roll quantities and alternating layouts.
Payment
What payment methods do you accept?
We accept all major credit cards as well as ACH and checks. New customers are required to prepay. Payment terms may be available for qualified customers upon request.
Shipping
How are orders shipped?
Smaller orders ship via UPS or FedEx. Larger orders ship via freight carriers. We pride ourselves on accurate, on-time delivery. If you have a shipping account with a preferred carrier, we can use that as well.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive tracking details and can monitor delivery from our facility to your door.